Refund Policy
We want you to be completely satisfied with your purchase from Sufibox. If you are not happy with your order, we are here to help.
This Refund Policy explains when you are eligible for a refund, how refunds are processed, and expected timelines. It should be read together with our Return Policy and Cancellation Policy.
1. When You're Eligible for a Refund
- You received a defective, damaged, or incorrect product
- Your order was cancelled before dispatch
- Payment was debited but the order was not confirmed
- A returned item passed our quality check and return eligibility criteria
2. Non-Refundable Items
- Personalized or customized gift items (engraved names, custom gift messages)
- Perishable products such as dates, honey, and food items, once delivered
- Opened attars, fragrances, and personal care items, for hygiene reasons
- Digital gift vouchers, once redeemed
3. Refund Timeline
Once we receive your item, we will inspect it and notify you that we have received your returned item. Once a refund is approved, we process it within 5–7 business days to your original payment method, or as SufiBox Wallet credit if you prefer faster access to funds. Your bank or payment provider may take additional time to reflect the credit.
4. Partial Refunds
For multi-item orders where only some items are returned or found defective, a partial refund will be issued for the eligible items, adjusted for any order-level discounts or free-shipping thresholds that no longer apply.
5. Refunds on Discounted or Wallet-Paid Orders
If an order used a coupon, wallet balance, or reward points, refunds will be processed proportionally — cash/card payments refunded to the original method, and wallet or points balances credited back to your SufiBox account.
6. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. How to Request a Refund
Raise a request through your Order History or by contacting customer support with your order ID. We will confirm eligibility and next steps within 48 hours.
8. Contact
For questions about this document, contact SufiBox at [email protected] or +91 85888 06760, or write to us at Zephire, Office No 168, Topiwala Center, Goregaon West, Mumbai 400104, Maharashtra, India.