Frequently Asked Questions

SufiBox is a global marketplace dedicated to providing authentic, high-quality, and halal products ranging from food and fragrance to decor and educational materials.

SufiBox curates authentic and halal-focused Islamic products, and Sellers are required to accurately represent the authenticity and halal status of their listings. Specific certification details, where applicable, are shown on the product page.

Standard delivery typically takes 3–7 business days in metro areas and 5–10 business days elsewhere in India. See our Shipping Policy for details.

Yes — on eligible Fulfilled-by-SufiBox products, you can add a recipient name, gift message, and choose from multiple premium packaging tiers at checkout.

UPI, credit/debit cards, net banking, wallet, Pay Later, and QR code payments through our secure payment gateway, Razorpay.

Most products can be returned within 7 days of delivery only if the product is received damaged. An opening video without edits or cuts is needed to claim your return and refund. Personalized items, perishables, and opened fragrances are non-returnable. See our Return Policy.

SufiBox Wallet is a digital payment solution you can use to make online transactions. Its balance may consist of money added by you, gift cards, conversions from reward points, and vouchers that can be applied toward future purchases on SufiBox. See the Wallet Terms for more details.

You earn points on qualifying purchases, referrals, and reviews, redeemable for discounts on future orders. See our Reward Program Terms.

Register at seller.sufibox.com with your brand and business details. Our Marketplace Team will guide you through verification and storefront setup. Alternatively, you can share your contact details and our business team will call you. Please review the Seller Policy as well.

Yes, we ship internationally. Typically, international orders are delivered within 7–14 business days, depending on the destination and customs processing times.

For questions about this document, contact SufiBox at [email protected] or +91 85888 06760, or write to us at Zephire, Office No 168, Topiwala Center, Goregaon West, Mumbai 400104, Maharashtra, India.